Return & Refund Policy

Last updated: August 27, 2026

We want you to enjoy your Avelric order. Please read the conditions below before requesting a return.

Change-of-mind returns

You may request a return within 30 days of delivery. To qualify, the item must be unused, undamaged, and returned with its original packaging and all included parts. Proof of purchase is required.

For hygiene and product-integrity reasons, opened or used squishy and sensory products cannot be returned for change of mind. This does not limit your rights if an item arrives damaged, defective, or incorrect.

Damaged, defective, or incorrect items

Contact us within 7 days of delivery and include your order number plus clear photos or video of the item and its packaging. After verification, we will offer an appropriate replacement, refund, or other solution at no additional product cost to you.

How to request a return

Email support@EverySquish.com before sending anything back. Include your order number, the item involved, and the reason for the request. We will provide the correct return instructions if the request is approved. Returns sent without authorization may not be accepted.

Return shipping

For an approved change-of-mind return, the customer is responsible for return shipping and for using a trackable service. If we confirm that the item was damaged, defective, or incorrect when delivered, we will cover the approved resolution costs.

Refunds

Once an authorized return is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method. Please allow 5–10 business days for your bank or payment provider to post the funds after the refund is processed.

Original shipping charges are not refundable for change-of-mind returns. They may be refunded when the return results from our error or a verified product issue.

Non-returnable items

• Gift cards
• Personalized or custom-made items
• Items marked final sale
• Items damaged by misuse, improper storage, or normal wear

Order cancellations

Contact us within 12 hours of purchase if you need to cancel. We cannot guarantee cancellation after processing begins, and dispatched orders must follow the return process above.

Consumer rights

Nothing in this policy excludes rights that cannot be excluded under applicable consumer law.

Contact

Email support@EverySquish.com for return or refund assistance.